Booking reminders that cut no-shows
BookingElf emails every guest a confirmation with a link to change or cancel, and a reminder 24 hours before the booking when they book further ahead. After the visit, it asks every confirmed guest for feedback and a Google review, at most once a month each.
Subject: Reminder: Your booking at Harbour Street Cafe tomorrow
Harbour Street Cafe
We can't wait to see you tomorrow
- Reference
- HSC-4821K
- Date
- Saturday, 7 Nov 2026
- Time
- 10:30 AM
- Party size
- 4 guests
- Venue
- Harbour Street Cafe, 12 Harbour Street
Tables will be reserved for 15 minutes from the start of your booking time. Customers who do not show up within this time may lose their assigned table. Thank you for your understanding.
What you can do
Instant confirmations
Guests get a confirmation email as soon as they book.
Reminder 24 hours before
A reminder email goes out 24 hours before the booking, without anyone pressing a button. Guests who book less than a day ahead get the confirmation only.
Easy cancellations
Confirmation and reminder emails have a link to change or cancel, and guests get a cancellation email when they do. Staff can also cancel bookings on behalf of guests.
A cutoff you control
Set how close to the booking guests can still cancel online.
Staff alerts
Your team gets an email when a new booking comes in.
Customise every email
Write your own opening line for confirmation, reminder, cancellation and follow-up emails, add a footer, and set the sender name and reply-to address. Emails carry your logo and colours.
Ask every confirmed guest for a review
After the visit, every confirmed guest gets a follow-up asking for feedback and a Google review. Choose same day or next morning, edit the message and add your Google review link.
No over-mailing
Each guest gets at most one follow-up every 30 days, with an unsubscribe link in every email.
What your guests receive
Subject: Your booking at Harbour Street Cafe - 7 Nov 2026
Harbour Street Cafe
Thanks for booking with us!
Your booking at Harbour Street Cafe is confirmed.
- Reference
- HSC-4821K
- Date
- Saturday, 7 Nov 2026
- Time
- 10:30 AM
- Party size
- 4 guests
- Venue
- Harbour Street Cafe, 12 Harbour Street
Get directions
Tables will be reserved for 15 minutes from the start of your booking time. Customers who do not show up within this time may lose their assigned table. Thank you for your understanding.
Subject: Reminder: Your booking at Harbour Street Cafe tomorrow
Harbour Street Cafe
We can't wait to see you tomorrow
- Reference
- HSC-4821K
- Date
- Saturday, 7 Nov 2026
- Time
- 10:30 AM
- Party size
- 4 guests
- Venue
- Harbour Street Cafe, 12 Harbour Street
Tables will be reserved for 15 minutes from the start of your booking time. Customers who do not show up within this time may lose their assigned table. Thank you for your understanding.
Subject: Booking cancelled - Harbour Street Cafe
Harbour Street Cafe
Booking cancelled
Your booking has been cancelled. Hope to see you soon
- Reference
- HSC-4821K
- Date
- Saturday, 7 Nov 2026
- Time
- 10:30 AM
- Venue
- Harbour Street Cafe
Subject: Thanks for booking with Harbour Street Cafe
Harbour Street Cafe
Thanks for booking with Harbour Street Cafe
We hope you enjoyed your visit and would love to hear how it went.
Have any feedback for us? You can just reply to this email - it goes straight to the team.
If you have a moment, a Google review helps other diners find us.
Questions
Do you send SMS reminders?
Not currently, but this may be a feature in a future build. Reminders are sent by email.
Can I charge a no-show fee?
No. BookingElf cannot process card details or guest deposits.
When do reminders go out?
24 hours before the booking, automatically. Guests who book less than 24 hours ahead get the confirmation only.
Do you only ask happy guests for reviews?
No. Every confirmed guest gets the same request, however their visit went. That keeps your reviews honest and in line with Google's review rules.